1. Introduction

LincSell offers two tiers within its Loyalty Program: Standard (Regular) and Advanced (Tiered).

Standard Loyalty Program

Designed For: Business design typically centers around a single product and is driven by the entrepreneur.

Included with: Free, Standard, Premium, Advanced, Enterprise plans

Core Features:

Basic points-based rewards for purchases.
Accumulate and redeem points.
Analytics and reporting for customers.

Advanced Loyalty Program

Designed For: Businesses looking to drive more personalized tiers and data-driven engagement.

Included with: Only Advanced and Enterprise plans

Core Features:

Multi-tier programs for accumulate and redemption of points.
Full control over loyalty rule sets and redemptions.
Analytics and reporting for customers.

2. Features Comparison

Features	Standard Loyalty	Advanced Loyalty
Points Accumulation & Redemption	Basic & simple Accumulation and redemption	Flexible-level points structure
Customer Loyalty Tier Structure	None	Multiples Perks Available
Reporting & Analytics	Loyalty Purchase and Redemption Report (names of reports)	Loyalty Purchase and Redemption Report (Names of reports)
Customization & Control	Configuration of the basic points structure	Configurable Redemption level

3. Loyalty Program Configuration Guide

The Loyalty Program allows you to reward your loyal customers with points they can redeem for discounts or free items. Follow this simple step-by-step guide to enable and set up your Loyalty Program directly from your dashboard.

Step 1:

Log in to your dashboard.
Navigate to the Loyalty Program and click on General.
Turn ON the toggle for Enable Loyalty Program. This lets your customers start earning and using loyalty points.

Step 2:

Set how your customers earn points:

Decide how many points they get per dollar. (Example: $1 = 1 point)
Set a minimum spend to earn points. (Example: They only get points if they spend over $50)
Set a maximum limit on how many points they can earn. (Example: Max 50 points)
Choose when points expire (if not used).
Choose if customers can earn points on discounted items and general (open department) items. Turn these ON if you want.

Step 3:

Set how customers can use their points:

Pick the days when customers can redeem points.
Turn ON cashier alerts so staff get notified when a customer has points to use. You can even add a sound alert.

Step 4:

Decide what to show on receipts:

You can print messages like “You earned 10 points!”
Show how many points they have or send them an email when they earn or use points.
Turn multiple given options ON based on what you prefer.

Don’t forget to click SAVE after each section!

Go back to the Loyalty Program section and click on Reward Configuration (depending on your subscription plan).

Step 5:

Choose your reward style:

1. Regular (Standard Loyalty)

Set how much each point is worth. (Example: 1 point = $1)
Decide how many points someone needs before they can use them. (Example: Need at least 20 points)
Click SAVE when done.

2. Advanced (Tiered Loyalty)

Click Tiered and then click + Add New.
Type in the name of your reward (this is what your customers will see).
Choose if it's Active or Inactive.
Select the reward type:
- Flat Discount (Example: $5 off with 100 points)
- Percentage Discount (Example: 10% off, up to $20)
- Free Item (Example: Free coffee for 100 points)
Set how many points are needed to get that reward.
Enter how much discount they get.
Click SAVE when you're done.

Step 6:

When a customer wants to use their points at checkout:

For regular rewards, the discount is applied automatically if they have enough points.
For tiered rewards:
- Tap the Redeem Reward button on the POS screen.
- You’ll see how many points they have and which rewards they can use.
- Select the reward(s) they want.
- You can even redeem more than one reward at the same time!

LincSell Loyalty Program Guide